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  • Scanty Baggage, Wake Calls and Discrepancy Reports

    Scanty Baggage Scanty baggage means no baggage or a light baggage consisting of brief case or air bag. Guest with scanty baggage is normal skippers from the hotel. Skippers are […]

  • Control of Bell Boys

    BELL BOYS Bellboy Bagyono (1997:7) says, every hotel needs officers for handling the guest luggage. The officer is called Bellboy. In Europe, Bellboy is also called Bellman, Bellhop, Luggage Porter […]

  • Bell Desk, Equipments and Functions

    BELL DESK Desk is an extended arm of front desk. There are many activities at the time of arrival, during stay and at the time of departure of guest which […]

  • Organisation, Staffing and Functions of Lobby

    Hotel lobby represents the atmosphere, decors, staff and image of the hotel when a guest visits. Lobby should be spacious but not wasteful. The natural flow of the guest should […]

  • Lobby

    It is an area which is located at the entrance of a hotel building with sitting arrangement for guest’s visitors to meet and wait. It is synonym to the word […]

  • Night Audit

    It is the process of auditing where the night auditor reviews all financial activities of the hotel that has taken place in one day. The auditing process for the day […]

  • Allowances and Paid outs

    Allowance: All rebates / adjustments / allowances for charges posted to a guest must be prepared on a allowance slip and the same need to be authorized by the department […]

  • Foreign Currency Encashment

    As a business with courtesy in hotels, hospitality is must with the guests all over the world. So, it demands for exchanging foreign currency in hotels. And, it’s a big […]

  • Modes of Payment

    The mode of payment refers to the various methods of payment by which the guest can pay his/her bills in the hotel. Whenever guests check into a hotel, he/she has […]

  • Maintaining Guest Folio

    Guest Folio is considered as the master bill in the hotel which is also known as Guest Account Card. A guest folio contain all transactions of both cash and credit […]